Terms

Who you are agreeing with

NoMore404, Amsterdam, the Netherlands. Using the service means you accept these terms. If you are agreeing on behalf of a company, you are saying you are allowed to.

What we do

We check the things you tell us to check, from more than one continent, and we tell you when one of them stops answering. We keep individual results for 90 days. Hourly summaries, incidents and the record of the alerts we sent are kept for 90 days on Free and Starter and for 1 year on Pro and Business, and then deleted.

Checks run from machines in several countries, including outside the European Union, because confirming an outage from a second continent is the point. What travels to them is the address you asked us to check and the settings for that check.

Your account

One account belongs to one person. Keep your password to yourself, turn on two factor authentication if the account matters, and tell us if you think somebody else is in it. Anything done through your account, we will treat as done by you.

You must be old enough to enter a contract where you live, and you must give us a real email address, because that is where the alerts go and it is the only way we can reach you.

What you may monitor

Things you own, or things you have permission to check. That is the whole rule, and it is not a formality: a service that will fetch any address you type, on a schedule, from three continents, is a useful tool and also a way to point traffic at somebody who did not ask for it.

So, concretely, do not use us to send traffic at anybody as a load test or a nuisance, to work around somebody's rate limit or block, to check an address on a private network you do not control, or to break the law where you are or where we are.

Some of this we enforce rather than ask. Private, loopback, link-local and carrier-grade NAT addresses are refused when you create the monitor and again every time it runs, including when a public name resolves to one later. Notifications are capped per account. If you find a way around any of that, please tell us instead of using it.

Free accounts, and accounts nobody comes back to

The free plan is 5 checks in total, of which only websites may be more than one, at ten minute intervals, for one person. It is free for as long as you use it. It is not a trial and it does not expire while you are using it.

Checking things costs us money forever, so an account nobody has signed into for half a year is work we are doing for nobody. When that happens:

1. After six months without a single sign in, we email you to say what is about to happen.
2. Two weeks later, if nobody has signed in, we pause your monitors. Nothing is checked and no alerts are sent.
3. Signing in brings the account straight back. Your monitors stay paused until you turn them on yourself, on purpose: after six months of silence we would rather not start firing alerts at addresses that may belong to somebody who left the company.

A paused account is not a deleted one. We keep your data until you delete it or ask us to, and the privacy page says how long we keep each kind of thing. This applies to paid accounts too, although we will have been in touch about the payment long before six months of silence.

Paying

Paid plans are charged in advance, monthly or yearly, and renew until you stop them. Prices are in euro and exclude VAT unless the checkout says otherwise. You can cancel whenever you like and it takes effect at the end of the period you have paid for. We do not refund the part you did not use, and if something on our side went genuinely wrong then write to us, because that is a conversation and not a policy.

If a payment fails we will tell you and try again before anything stops working.

What we do not promise

We will not always be right. A check can fail because of our network rather than yours, an alert can be late, and an email can be delayed by somebody in the middle. We record a check we could not make as not observed rather than as your outage, and we confirm a failure from a second continent before we wake you, but neither of those makes us infallible.

So do not make us the only thing standing between you and a serious loss. We are a monitoring service, not an insurance policy, and we are not liable for what happens during an outage we missed, reported late, or reported when there was none. Where the law lets us limit what we owe you, our liability is capped at what you paid us in the twelve months before the problem, which for a free account is nothing.

Nothing here limits liability that cannot be limited by law, including for death, personal injury, fraud, or intent.

The other way round: we check what you tell us to check, so if somebody comes after us because of an address you pointed us at, or because of how you used the service, that is yours to deal with and to cover. It is the natural consequence of the rule further up. We only ever act on your instruction.

Your data

What we hold and why is on the privacy page. For the monitoring you configure, you are the controller and we are your processor. We will sign a data processing agreement on request. Your monitoring data is yours; we use it to run the service and to keep it working, and not to build anything else.

What is ours and what is yours

The service, the software behind it and the name stay ours. What you configure and the results we collect for you stay yours, and you can take them with you.

Use it for your own monitoring, including for clients you look after. What you may not do is repackage it as somebody else's monitoring product: reselling our checks, status pages, alerts or API under another name is a separate conversation and a separate agreement, so come and have it with us.

Ending it

You can close your account at any time from your settings, and it takes effect immediately.

We can suspend or close an account that is breaking the rules above, not paying, or being used to harm somebody. Except where waiting would cause harm, we will tell you what is wrong and give you a chance to fix it first. If we close your account for a reason that is not your fault, we refund the part of the period you paid for and did not get.

We can also end the agreement for a reason of our own, with none of the above applying: a customer we would rather not serve, a use that is lawful and that we do not want to be part of, or deciding to stop offering this service. If we do, we will give you 30 days’ notice, refund the part of the period you paid for and will not get, and leave your data exportable for the whole of that time. Only the reasons in the paragraph above let us act immediately.

Changes to these terms

We will email you at least 30 days before anything here changes in a way that matters to you, and you can leave rather than accept it. Fixing a typo or making a sentence clearer, we will just do.

Law

Dutch law applies, and disputes go to the competent court in the Netherlands. If you are a consumer rather than a business, this does not take away the protections your own country's law gives you.

If one part of these terms turns out to be unenforceable, the rest still stands.

Something here unclear or unfair? Tell us. We would rather fix the wording than win an argument about it.