Monitoring for agencies and MSPs
Every client's sites, in one account, with a status page each.
The shape of this job is that nothing is yours and all of it is your problem. Twelve clients, each with a site, a mail server, a certificate and a name that has to resolve, and the first you hear of any of it is a phone call on a Sunday.
The Business plan is built for that count rather than for that story: 300 monitors of any kind, checked as often as every 30 sec, which is enough for every client you have rather than the ones you got round to adding.
What you get
A status page per client, at your address
10 of them, and you choose the address each one lives at. A client who can look for themselves is a client who does not ring you, and a page you sent them during the last incident is the reason they believe the next one.
Groups, so a client is one thing
Monitors go into groups, and a group is how you see one client at a time, put one client's checks into a maintenance window for a release, or hand a status page the right list without picking through three hundred names.
Confirmed before anybody is called
A failure is checked again from another continent, at another hosting provider, before it becomes an alert. On twelve clients the cost of false alarms is not the interruption, it is that in month three nobody believes the alerts any more.
Dependencies, so one outage is one alert
Point a client's monitors at the host or the load balancer they sit behind. When that goes, the twenty below it still open incidents and still appear in the history, and you are told about the cause once.
10 seats
Everyone on the team, with a role each. Owner and admin can change things; a viewer can read.
What this does not do
There is no per-client login. Roles apply to the whole account, so anybody you invite into it sees every client in it, and a viewer you add for one customer would see the other eleven. If a client needs an account of their own, the way to do it is the other way round: they hold the account and invite you into it. One person can belong to any number of organisations and switch between them from the menu, so that works today and costs you nothing. What it costs is the single view, because the two arrangements are not the same thing.
Everything it can watch
Answers to the questions this raises are on the questions page, and the words are on the glossary.